Whether you run an offline or online business, you need to have a friendly customer service. Your customers want to be able to contact you with any questions they might have at any time of day. As a business, it is important to remember about a few things when it comes to having customer service:
-If you plan to hire somebody for your customer service, make sure that this person is qualified for the job. Do not just hire somebody because he is your friend or relative. Otherwise, your business might suffer because of this.
-If you hire someone teach the person about your products and services. Customer service needs to know everything about your business. They need to know about every single product or service that you offer as a company. They will need to know everything about your company to avoid embarrassing your company and showing it in a negative light.
-It is also important to have a friendly customer service. This is a very important point and unfortunately it is often not taken into account. Customer service represents the company so it is important that such employees are kind and friendly towards other people. They should also have patience and not be hanging up when they take part is some conversation that is inconvenient for them.
I think that a business that has good customers service is a lot less likely to become successful and that is why I think this topic is important. Feel free to leave a comment saying what would you expect from customer service.